Simpro Premium Service Professional certification
Virtual Proctor exam
Prerequisite: None
SUMMARY
The Simpro Premium Service Professional Certification exam is designed to verify the candidates’ skills and knowledge in effectively executing the job management activities associated with the service workflow. This is typically a reactive job and covers all aspects of the creation, dispatching (scheduling), completing, approving and invoicing of a service job. Some duties include taking inbound customer calls, field staff coordination, inventory/stock management (purchasing) and processing job cards.
They typically have a minimum 2 years experience applying this knowledge in Simpro Premium.
We recommend that you review all of the contents within this page to make sure you feel ready to take the exam.
About the exam
Format
- 50 multiple-choice questions
- Closed book
- Proctored
- Online
Total Time To Complete The Exam
75 minutes
Exam: 60 minutes
Tutorial: 10 minutes
Non-Disclosure Agreement: 5 minutes
Cost
Introductory offer
AUD $125 ext GST
Validity
12 months
Prerequisites
None
Language
English
Exam Outline
We highly recommend that you review the section weightings and exam topics to focus your studying and increase your odds of success.
The table provided below outlines the primary content domains and their corresponding weights. This table is followed by the comprehensive exam content outline, which offers further context.
DOMAIN
% OF EXAM
Domain 1. People Card File Management
12%
Create and manage customers
6%
- Customer creation
- Customer additional feature configuration
Create and manage sites
2%
- Site creation and configuration
Create and manage vendors/suppliers
2%
- Vendor/supplier creation and configuration
Create and manage contacts
2%
- Contact creation and configuration
Domain 2. Service Quote and Job Creation
20%
Manage quote and job lists
4%
- Quote and job list management
Create and manage service quotes
6%
- Service quote creation
- Parts & labor pricing
- Form generation
- Quote outcome
Create and manage service jobs
10%
- Service job creation
- Knowledge of parts & labor
- Adding of assets, attachments, and notes
- Managing job assigning, stages, and statuses
- Managing multiple cost centers
Domain 3. Resource and Time Management
24%
Schedule time
14%
- Job schedule creation
- Activity schedule creation
- Job information distribution
- Knowledge of additional scheduling features
- Knowledge of labor rates, schedule rates and service fees
Manage job work order/job card and schedules
6%
- Work order/Job card and schedule rate review
- Schedule approval
Understand resource cost on jobs
4%
- Understanding schedule time and cost
- Understanding breakdown table time and cost
Domain 4. Materials Management
30%
Create catalog items and pre-builds
6%
- Catalog item creation and management
- Catalog item pricing
- Pre-build creation and management
Purchase materials
12%
- Storage device creation
- Knowledge of purchase orders
- Purchase order creation for inventory/stock
- Purchase order creation within a job
- Receipt of purchase order
- Credits on purchase order
Manage materials on jobs
8%
- Knowledge of parts & labor
- Knowledge of job inventory/stock
- Assigning materials via inventory/stock
Manage inventory/stock
4%
- Inventory/stock transfer between storage devices
- Assigning inventory/stock from storage device to Job
Domain 5. Job Review and Customer Invoicing
14%
Review job pricing
10%
- Assigned inventory/stock and purchase order review
- Parts sell price adjustment on parts & labor
- Resource sell price adjustment on parts & labor
- Knowledge of material and resource warnings
- Additional service fees, parts and labor rates
- Job assets, attachments, and details review
Create and manage customer invoice
4%
- Customer invoice creation and form generation
- Knowledge of customer credit note types
We highly recommend that you review the section weightings and exam topics to focus your studying and increase your odds of success.
The table provided below outlines the primary content domains and their corresponding weights. This table is followed by the comprehensive exam content outline, which offers further context.
|
DOMAIN
% OF EXAM
|
|---|
|
Domain 1. People Card File Management
12%
|
|
Create and manage customers
6%
Create and manage sites
2%
Create and manage vendors/suppliers
2%
Create and manage contacts
2%
|
|
Domain 2. Service Quote and Job Creation
20%
|
|
Manage quote and job lists
4%
Create and manage service quotes
6%
Create and manage service jobs
10%
|
|
Domain 3. Resource and Time Management
24%
|
|
Schedule time
14%
Manage job work order/job card and schedules
6%
Understand resource cost on jobs
4%
|
|
Domain 4. Materials Management
30%
|
|
Create catalog items and pre-builds
6%
Purchase materials
12%
Manage materials on jobs
8%
Manage inventory/stock
4%
|
|
Domain 5. Job Review and Customer Invoicing
14%
|
|
Review job pricing
10%
Create and manage customer invoice
4%
|
Additional Information
For any additional information regarding the exam and certification, please consult the available resources.
Code of Conduct
Protecting the security of Simpro Certifications is up to all of us. As a participant in the Simpro Credentialing program, you’re required to accept the terms of the Simpro Certification Exam Agreement.
Preparation
We recommend a blend of practical experience and self-study focusing on the
subjects outlined in the Exam Outline section provided on this page.
Review the exam topics and identify any gaps in your understanding, and you can use our Help Guide
to address and fill in those knowledge areas.
Proctored Exams
A proctored exam is a supervised test administered by an approved neutral person called a proctor. The proctor ensures the test taker's identity and maintains the integrity of the testing environment. This procedure is in place to prevent cheating by closely monitoring candidates throughout the duration of the exam. Learn all about proctored exams and testing requirements
here.
Exam Results
The Simpro Premium Service Professional Certification exam is a pass or fail exam. The exam is scored against a minimum standard established by Simpro professionals who follow certification industry best practices and guidelines
Your score report contains a section analysis of your performance in each section of the exam.The exam uses a compensatory scoring model, which means that you do not need to achieve a passing score in each section. You need to pass only the overall exam.
Each section of the exam has a specific weighting, so some sections have more questions than other sections have. This information is shared solely for your reference, to help you identify your strengths and possible areas of improvement.
Exam Retake Policy
If a candidate does not achieve a passing score on an exam, the candidate must wait 14 days before retaking the exam. You must pay the full registration fee for each exam attempt.
A candidate may not take a given exam any more than five times per year (12 months). This 12-month period starts from the first attempt. The candidate is then eligible to retake the exam 12 months from the date of the first attempt. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Simpro.
Maintain your certification
Enhance your career and validate your expertise by renewing your Simpro Certification annually, completely free of charge.
For more information about how to maintain your certification please visit
Renew your certification.
For any additional information regarding the exam and certification, please consult the available resources.
|
|
|
|
Protecting the security of Simpro Certifications is up to all of us. As a participant in the Simpro Credentialing program, you’re required to accept the terms of the Simpro Certification Exam Agreement.
|
|
|
|
|
|
We recommend a blend of practical experience and self-study focusing on the
subjects outlined in the Exam Outline section provided on this page.
Review the exam topics and identify any gaps in your understanding, and you can use our Help Guide
to address and fill in those knowledge areas.
|
|
|
|
|
|
A proctored exam is a supervised test administered by an approved neutral person called a proctor. The proctor ensures the test taker's identity and maintains the integrity of the testing environment. This procedure is in place to prevent cheating by closely monitoring candidates throughout the duration of the exam. Learn all about proctored exams and testing requirements
here.
|
|
|
|
|
|
The Simpro Premium Service Professional Certification exam is a pass or fail exam. The exam is scored against a minimum standard established by Simpro professionals who follow certification industry best practices and guidelines Your score report contains a section analysis of your performance in each section of the exam.The exam uses a compensatory scoring model, which means that you do not need to achieve a passing score in each section. You need to pass only the overall exam. Each section of the exam has a specific weighting, so some sections have more questions than other sections have. This information is shared solely for your reference, to help you identify your strengths and possible areas of improvement. |
|
|
|
|
|
If a candidate does not achieve a passing score on an exam, the candidate must wait 14 days before retaking the exam. You must pay the full registration fee for each exam attempt. A candidate may not take a given exam any more than five times per year (12 months). This 12-month period starts from the first attempt. The candidate is then eligible to retake the exam 12 months from the date of the first attempt. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Simpro. |
|
|
|
|
|
Enhance your career and validate your expertise by renewing your Simpro Certification annually, completely free of charge. For more information about how to maintain your certification please visit Renew your certification. |
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